Which of the Following Is a Good Rule for Listening

question 72

Multiple Choice

Which of the following is a good rule for listening to complaints?

• A)an apology from the retailer is all that is necessary
• B)interrupt complaints when you think the customer is repeating herself
• C)allow the customer complain if they feel they haven't been treated properly
• D)always offer a refund
• E)offer store credit to increase recovery satisfaction

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Definitions:

Contingent Consideration

An additional payment that the buyer agrees to make to the seller in a business acquisition, which is dependent on specific future events or performances.

Fair Value

An estimate of the price at which an asset or liability could be exchanged between knowledgeable, willing parties in an arm's length transaction.

Liability

A financial obligation or debt owed by a company to another entity.

Consolidate Financial Statements

Combined financial statements of a parent company and its subsidiaries, presenting the group as a single economic entity.