Procedural Fairness __________

question 84

Multiple Choice

Procedural fairness __________.

• A)refers to a balanced way of dealing with all customer complaints according to a prescribed format
• B)only occurs when tangible responses are given to customers' complaints and the customer is unhappy with the results
• C)refers to customers' perceptions of the gains received compared to their inconvenience or loss
• D)refers to the procedure used to resolve customers' complaints
• E)only occurs if the company has developed specific guidelines to deal with customers' complaints

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Definitions:

Sensitization

An increased response to a stimulus after repeated exposure, often leading to heightened sensitivity.

Chemical Synapses

Sites where neurons communicate with each other or with effector organs through chemical messengers.

Electrical Synapses

Specialized junctions between cells that allow for the direct passage of ions and electrical signals, facilitating rapid communication.

Amine Neurotransmitters

Amine neurotransmitters are chemical messengers derived from amino acids that transmit nerve impulses across synapses, including serotonin, dopamine, and norepinephrine.