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An Objective of CRM Programs Is to Convert Customers Who

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True/False

An objective of CRM programs is to convert customers who made infrequent small purchases into repeat customers and eventually high value customers.


Definitions:

Religious Needs

Requirements or desires that arise from an individual's faith or spiritual beliefs, impacting their way of living and interacting with the world.

Face-To-Face Interaction

Direct social interaction between individuals in close physical proximity.

Societies

Groups of individuals living together within structured communities that share customs, laws, and organizations.

Coordination

The act of organizing or aligning elements in a system or process to work together efficiently towards a common goal.

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