The First Step in the CRM Process Is ______

question 75

Multiple Choice

The first step in the CRM process is ______.

• A)analyzing data
• B)collecting customer data
• C)developing CRM programs
• D)implementing programs
• E)none of the above

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Definitions:

Condition

A specific term or requirement within a contract or agreement that must be met for the agreement to be fully enforceable.

Express

Directly stated or explicitly declared, often used in legal and contractual contexts to describe terms or intentions that are clearly communicated.

Contract

A legally binding agreement between two or more parties, outlining obligations and rights.

Substantial Performance

A legal principle indicating that a party has fulfilled enough of its contractual obligations to warrant payment, even if minor details were not completed as specified.