What Is the Third Step in the CRM Process

question 28

Multiple Choice

What is the third step in the CRM process?

• A)analyzing data
• B)developing CRM programs
• C)constructing a customer database
• D)identifying the target customers
• E)implementing discounts

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Definitions:

Perfect Tender Rule

A legal concept in commercial law requiring sellers to deliver goods exactly as contracted, with no variance allowed.

Conform to Contract

The requirement that goods or services delivered must meet the specifications and standards agreed upon in a contract.

Uniform Commercial Code

A comprehensive set of laws governing commercial transactions in the United States, intended to standardize and simplify the law across states.

Merchants

Businesses or individuals engaged in the trading of goods, services, or commodities for profit.