Which of the Following Is NOT True in Describing Loyalty

question 43

Multiple Choice

Which of the following is NOT true in describing loyalty programs?

• A)Using information collected through loyalty programs,retailers try to tailor their offerings to better meet the needs of their loyal customers
• B)Customer loyalty programs work with Customer Relationship Management (CRM)
• C)Members of loyalty programs are identified when they buy because they use some type of loyalty card
• D)Purchase information of members of loyalty programs is stored in a data warehouse and analyzed to determine what types of merchandise and services certain groups of customers buying
• E)Information of customers obtained from loyalty programs is mainly used in order to identify deal-sensitive groups and plan promotions for them

Appreciate the importance of cultural intelligence in managing culturally diverse work environments.

Recognize the significance of cultural distance and its effects on international business operations.

Describe the influence of generational differences on work values and attitudes.

Comprehend the concepts of tight and loose cultures and their implications for organizational behavior.

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Definitions:

Attitude

A psychological construct representing an individual’s degree of like or dislike, favor or disfavor, towards a person, object, or idea.

Beliefs

Convictions or acceptances that something exists or is true, especially without empirical evidence.

Communication Model

A theoretical framework that outlines how messages are transmitted and received between senders and receivers, including components like encoding, medium, decoding, and feedback.

Persuasion

Engaging in activities aimed at altering a person's opinions, emotions, or conduct through persuasive discourse, rationalization, or attraction.