Customer Satisfaction Is Affected by the Amount of Time It

question 30

Multiple Choice

Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time taken using all of the following steps EXCEPT:

• A) providing customers with clear and precise information.
• B) requiring store employees to get their manager's approval for all customer service decisions.
• C) reducing the number of employees that customers must contact to resolve their issues.
• D) not assuming they know what the customers are complaining about or what solution the customers are seeking.
• E) not interrupting the customers when they air their complaints.