Which of the Following Approaches Would NOT Be Effective in Service

question 58

Multiple Choice

Which of the following approaches would NOT be effective in service recovery?

• A) Listening to the customer
• B) Providing a fair solution
• C) Resolving the problem quickly
• D) Interrupting the customer

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Definitions:

Phases of Decision Making

Describes the sequence of steps from identifying a problem or opportunity, through to the final choice and its implementation.

Gambler's Fallacy

The incorrect belief that future probabilities are altered by past events, often found in contexts of betting and decision-making.

Expected Utility

A concept in economics and game theory measuring the anticipated benefit or satisfaction from an action, given uncertainties.

Content Effect

Performance variability on reasoning tasks that require identical kinds of formal reasoning but are dissimilar in superficial content.