Jack Went to a Bakery and Ordered a Dozen Bagels

question 4

Multiple Choice

Jack went to a bakery and ordered a dozen bagels for work.When he got to work,he discovered that the bagels were stale.The next morning he stopped by the bakery to complain.All of the following would be appropriate ways to deal with Jack's complaint EXCEPT:

• A) giving him a coupon for free coffee.
• B) giving him a $5.00 discount on his next purchase.
• C) offering him a free replacement.
• D) referring him to other employees at the bakery.
• E) providing him with a coupon for a free breakfast.

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Definitions:

Influence Tactics

Strategies or actions employed by a person to affect or change others' behaviors, attitudes, or beliefs in a certain direction.

Expert Power

The influence a person holds due to their expertise, skills, or knowledge in a particular area.

Rationality

Is the quality of being based on or in accordance with reason or logic, often related to making decisions that are compatible with one's own interests and achieving the most efficient outcomes.

Strong Sense

An intensive or forceful perception or conviction.