To Reduce the Delivery Gap and Provide a Consistent Service

question 56

True/False

To reduce the delivery gap and provide a consistent service, retailers should ensure that employees get approval from their managers before making any decisions regarding customer service.

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Definitions:

Developmentally Delayed Child

A child who does not reach developmental milestones at the expected times, which may affect physical, intellectual, or emotional growth.

Facilitate the Interview

The process of making an interview flow smoothly by establishing rapport, asking clear questions, and managing the conversation to elicit useful information.

Self-esteem

Someone's inner judgment of their own significance or merit.

Disciplining the Children

The practice of teaching children to follow rules or a code of behavior, using correction to guide their future actions and decisions.