Which of the Following Statements Is True of Perceived Service

question 28

Multiple Choice

Which of the following statements is true of perceived service?

• A) Retailers need to consider only the actual customer service delivered in order to build a reputation.
• B) Employees providing the service do not have an impact on customer satisfaction.
• C) Customers' perceptions of a retailer's customer service depend on the actual service delivered.
• D) Customers are influenced solely by the outcome of the service.
• E) All of these.

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Definitions:

Interest Expense

The cost incurred by an entity for borrowed funds.

Current Liabilities

Obligations or debts that a company must pay within one year or within its normal operating cycle if longer.

Interest-Bearing Notes

Debt securities that pay interest to the holder at a fixed or variable rate until maturity.

Operating Cycle

The duration between the purchase of inventory and the collection of accounts receivable generated from sales.