Jane, the Manager of a Bookstore at Warren Wilson College

question 47

Multiple Choice

Jane, the manager of a bookstore at Warren Wilson College, hires additional employees during the first few weeks of each semester but does not clearly define their responsibilities. Hence, during busy times, the students end up waiting for more than ten minutes to check out because there are not enough clerks ringing up sales. Some students get frustrated and leave without buying. This situation indicates a

• A) standards gap.
• B) communication gap.
• C) brand gap.
• D) research gap.
• E) delivery gap.

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Definitions:

Direct Labor

Labor costs directly attributed to the production of goods or services, such as wages of workers on the assembly line.

Fixed Manufacturing Overhead

Costs associated with manufacturing that do not change with the level of production, such as salaries of supervisors and factory rent.

Raw Materials

Basic substances in their natural, modified, or semi-processed state, used as inputs for manufacturing.

Standard Cost System

A cost accounting system that uses standard costs for inventory valuation and cost control, comparing actual costs to standard costs to assess performance.