Distributive Fairness Is

question 45

Multiple Choice

Distributive fairness is

• A) customers' perceived fairness of the process used to resolve service complaints.
• B) customers' perception of a retailer's customer service on the basis of reliability, assurance, tangibility, empathy, and responsiveness.
• C) customers' perception of the benefits received compared with their costs in terms of inconvenience or monetary loss.
• D) the retailer's rigid adherence to the set guidelines in order to reduce variability in handling customer complaints.
• E) the standard approach used by a retailer to deal with all customer complaints.

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Definitions:

Maturity Matching

Matching the maturities of debt used to finance assets with the lives of the assets themselves. The debt would be amortized such that the outstanding amount declined as the asset lost value due to depreciation.

Ex Post

An analysis or consideration of events after they have happened, focusing on actual results rather than forecasts.

Asset Lives

The estimated useful life of an asset, determining over what period the asset's cost will be depreciated or amortized.

Compensating Balances

Minimum account balances that a borrower must maintain as part of a lending agreement, often used to offset a portion of the bank's cost in providing the loan.