Jack Went to a Bakery and Ordered a Dozen Bagels

question 4

Multiple Choice

Jack went to a bakery and ordered a dozen bagels for work.When he got to work,he discovered that the bagels were stale.The next morning he stopped by the bakery to complain.All of the following would be appropriate ways to deal with Jack's complaint EXCEPT:

• A) giving him a coupon for free coffee.
• B) giving him a $5.00 discount on his next purchase.
• C) offering him a free replacement.
• D) referring him to other employees at the bakery.
• E) providing him with a coupon for a free breakfast.

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Definitions:

Interpersonal Learning

The process of learning through interaction with others, gaining insight into oneself and others' behaviors and mental states.

Neo-Freudian Psychoanalysis

A direction in psychoanalytic theory and therapy that includes the works of psychologists who were influenced by Freud's theories but extended or diverged from his original ideas, often emphasizing social and cultural factors.

Behavior Therapy

A therapeutic approach that focuses on modifying dysfunctional behaviors through conditioning and other learning techniques.

Humanistic Therapy

A therapeutic approach emphasizing personal growth and self-understanding, focusing on treating the individual as a whole.