Which of the Following Statements Is True of Customer Loyalty

question 35

Multiple Choice

Which of the following statements is true of customer loyalty?

• A) It refers to customers making repeat visits to a retailer and being satisfied with their experiences.
• B) It occurs when customers purchase merchandise and services from a retailer because of its convenient location.
• C) It is an emotional connection between a retailer and a customer.
• D) It is the state of accumulated transactions that customers build through repeat purchases responding to various promotions to a retailer.
• E) It is the sole result of superior customer service.

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Definitions:

Financial

Pertaining to monetary dealings or the management of funds in a business or personal context.

Industrial Products Salesperson

A professional who specializes in selling goods and materials used in production and manufacturing processes to businesses.

Computer Chip Manufacturers

Computer chip manufacturers are companies engaged in the design, development, and fabrication of microchips or integrated circuits used in various electronic devices.