Customer Loyalty Means

question 45

Multiple Choice

Customer loyalty means:

• A) customers are committed to purchasing from the retailer and will seldom shop at competing stores.
• B) customers have a high frequency of purchasing merchandise from the retailer.
• C) customers have most recently shopped and purchased from the retailer.
• D) customers have the highest amount of their purchases at one retailer and will be loyal to that retailer.
• E) customers have positive emotions about a retailer and will be loyal to that retailer.

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Definitions:

Gonads

The sex glands.

Gender-Inappropriate Behavior

Actions or behaviors that deviate from the societal norms and expectations associated with a person's assigned gender at birth.

Physical Punishment

A form of discipline that involves the use of physical force with the intention of causing a person to experience bodily pain or discomfort to correct or punish behavior.

Operant Conditioning

A form of learning in which voluntary responses come to be controlled by their consequences.