Which of the Following Statements Is True of Customer Loyalty

question 35

Multiple Choice

Which of the following statements is true of customer loyalty?

• A) It refers to customers making repeat visits to a retailer and being satisfied with their experiences.
• B) It occurs when customers purchase merchandise and services from a retailer because of its convenient location.
• C) It is an emotional connection between a retailer and a customer.
• D) It is the state of accumulated transactions that customers build through repeat purchases responding to various promotions to a retailer.
• E) It is the sole result of superior customer service.

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Definitions:

Neandertals

An extinct species of archaic humans that lived throughout Europe and parts of Asia until about 40,000 years ago, known for their robust physical characteristics and cultural complexity.

Homo Erectus

An extinct species of hominid that lived throughout most of the Pleistocene geological epoch, known for being one of the first early humans to have human-like body proportions.

Genetic Ancestry

The lineage or descent traced through genes, often used to understand evolutionary relationships and individual ancestry.

Homo Habilis

A species of early human known for its use of simple stone tools, considered one of the earliest members of the genus Homo.