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A Massage Parlor Requires Its Therapists to Keep a Database

question 77

Multiple Choice

A massage parlor requires its therapists to keep a database on each customer and include in that database what was done on each visit for customer aches and pains.Which of the following service characteristics is the parlor trying to cope with?


Definitions:

Cooperation

The process of individuals or groups working together for a common purpose or benefit.

Conflict Management Style

The approach and techniques an individual or group uses to handle disagreements or disputes.

Intermediate Levels

Positions or stages that are between the initial and final stages in a process, system, or hierarchy.

Compromise

A conflict management style that combines intermediate levels of assertiveness and cooperation.

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