When Preparing for the QBO Certification Test, Students Should Know

question 20

Multiple Choice

When preparing for the QBO certification test, students should know how to:

• A)Complete company settings or preferences.
• B)Navigate the user interface, set up beginning balances, complete Accounts Payable and Accounts Receivable workflows.
• C)Complete report customization.
• D)Export report to Excel and/or save as PDF files.
• E)All.

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Definitions:

Customer-Oriented Metrics

Customer-oriented metrics are quantitative measurements used to assess how well a company meets the needs and expectations of its customers, including satisfaction scores, retention rates, and customer lifetime value.

Customer Relationship Management

Refers to practices, strategies, and technologies used by companies to manage and analyze customer interactions and data throughout the customer lifecycle.

Total Immersion

A comprehensive and intense approach in which one is fully engaged in an activity or experience, often used in learning and training contexts.

Researchers

Individuals who conduct systematic investigations to establish facts and reach new conclusions.