In Return for Participation and Cooperation in Instituting a Major

question 117

Multiple Choice

In return for participation and cooperation in instituting a major organizational change, employees of Gould Consultants received two extra days of paid vacation. Which of the following methods of managing resistance to change does this scenario exemplify?

• A)Education and communication
• B)Facilitation and support
• C)Negotiation and rewards
• D)Manipulation and cooptation
• E)Explicit and implicit coercion

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Definitions:

Economies of Scale

Cost advantages that enterprises obtain due to their scale of operation, with cost per unit of output generally decreasing with increasing scale.

Special Incentives

Additional rewards or benefits offered to motivate or encourage a specific action or behavior from customers or employees.

Value Cocreation

Value cocreation is a business strategy that emphasizes the involvement of customers, suppliers, and other stakeholders in the development process of products or services, leading to enhanced value for all parties.

Production-oriented Era

A period in business history when the focus was on production efficiency and product capabilities rather than on understanding the needs and preferences of consumers.