A Balanced Scorecard Is a Control System Combining Four Sets

question 93

Multiple Choice

A balanced scorecard is a control system combining four sets of performance measures: financial,customer satisfaction,business processes (quality and efficiency) ,and

• A)technology.
• B)bureaucracy and hierarchy.
• C)productivity.
• D)efficiency.
• E)learning and growth.

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Definitions:

James-Lange Theory

A theory of emotion suggesting that physiological arousal precedes the experience of emotion; we feel sad because we cry, angry because we strike, afraid because we tremble.

Basic Emotions

Fundamental emotions that are universally recognised and experienced by all humans regardless of culture, including happiness, sadness, fear, disgust, anger, and surprise.

Facial Expression

The visual communication of emotion, intention, or social information through movements or positions of the muscles beneath the skin of the face.

Schachter And Singer

Psychologists known for their development of the two-factor theory of emotion, emphasizing the role of cognitive labels in the experience of emotion.