_____ Is an Integrative Approach to Management That Supports the Attainment

question 80

Multiple Choice

_____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards.

• A)Total quality management
• B)Customer relationship management
• C)Value-added manufacturing
• D)Mass customization
• E)Computer-integrated manufacturing