A Company That Asks Itself "If You Were the Customer

question 79

Multiple Choice

A company that asks itself "If you were the customer, how would you like us to operate?" and then takes action to transform itself is best described as using the notion of ____.

• A)strategic maneuvering
• B)lean manufacturing
• C)operations management
• D)reengineering
• E)total quality management

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Definitions:

Zone of Proximal Development

The difference between what a learner can do without help and what they can achieve with guidance and encouragement from a skilled partner.

Scaffolding

A technique used in education and cognitive development involving providing suitable supports to facilitate learning, allowing the student to achieve higher levels of comprehension and skill acquisition.

Concrete Operations

A stage in Piaget's theory of cognitive development where children gain the ability to think logically about concrete, tangible objects and events.

Formal Operations

The final stage in Piaget's theory of cognitive development, characterized by the ability to think abstractly and logically.