Teaching Raters What Constitutes Good, Average, and Poor Performance Is

question 5

Multiple Choice

Teaching raters what constitutes good, average, and poor performance is _____ training.

• A)performance-standard
• B)rater-error
• C)performance-dimension
• D)Six-Sigma

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Definitions:

Social Awareness

The ability to understand and respond to the needs of others in social situations, recognizing social cues and appropriately adapting behavior.

Self-Management

The ability to regulate one's own thoughts, feelings, and actions to achieve personal or professional goals.

Relationship Management

Relationship management is the strategy of maintaining beneficial relationships with business partners or customers to foster loyalty and long-term engagement.

Surface Acting

involves an individual displaying emotions that are not genuinely felt in order to meet external demands or occupational roles.