What Is Enterprise Resource Planning

question 12

Multiple Choice

What is enterprise resource planning?

• A)The analysis and redesign of workflow within and between enterprises.
• B)A standardized set of activities that accomplish a specific task, such as processing a customer's order.
• C)A system that integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise wide information on all business operations.
• D)A system that involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.

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Definitions:

Diffusion Of Responsibility

The feeling among bystanders at an emergency that the responsibility for helping is shared by the group, making each person feel less compelled to act than if he or she alone bore the total responsibility.

Darley And Latané

Psychologists known for their research on the bystander effect, illustrating how individual responsibility is diluted in the presence of others.

Bystander Effect

A behavioral pattern observed in social psychology where people are less inclined to assist someone in need when there are others around.

Cognitive-Neoassociationistic Model

A theory proposing that cognition and emotions are linked in a network of associations, affecting how stimuli are processed and reactions are generated.