Contact Management Falls Under the Category of the Customer Service

question 69

True/False

Contact management falls under the category of the customer service department's CRM tools.

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Definitions:

Individualist Culture

Individualist culture emphasizes personal achievements and independence, valuing individual rights above those of the group.

Self-serving Bias

A cognitive bias that involves attributing successes to internal factors and failures to external factors to maintain self-esteem.

Halo Effect

A cognitive bias in which an observer's overall impression of a person, company, brand, or product influences the observer's feelings and thoughts about that entity's character or properties.

Initial Attraction

The first phase of attraction towards someone, usually based on physical appearance, which can lead to interest or desire for a closer relationship.