Customer Service and Support (CSS) Is a Part of Operational

question 5

True/False

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

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Definitions:

Irritable

A state of having a quick temper or being easily annoyed.

Teratogen

Any agent or factor that causes malformation of an embryo or fetus, including certain drugs, infections, and environmental chemicals.

Birth Defect

A physical or biochemical abnormality that is present at birth and can lead to disabilities or health problems.

Nature Versus Nurture

A debate concerning the relative importance of an individual's innate qualities versus personal experiences in determining or causing differences in physical and behavioral traits.