Automatic Call Distribution Routes Inbound Calls to Available Agents

question 84

True/False

Automatic call distribution routes inbound calls to available agents.

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Definitions:

Child Abuse

Harm or maltreatment of a child through physical, sexual, emotional, or neglectful actions by a caregiver or another person.

Crime Of Violence

An act committed against a person, property, or society that involves the use or threat of physical force.

Illegal Acts

Actions or activities that are forbidden by law and subject to legal penalties.

Mercury Preservative

A compound containing mercury used in some vaccines and medical products to prevent bacterial and fungal growth.