What Is Automatic Call Distribution

question 54

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these

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Definitions:

Heat

A form of energy associated with the movement of atoms or molecules and capable of being transmitted through solid and fluid media by conduction, convection, or radiation.

Flashover

Flashover is a phenomenon in fire dynamics where nearly simultaneous ignition of all combustible materials in an enclosed area occurs, drastically increasing the fire spread and intensity.

Combustible Material

Any substance that can ignite and burn, often used in the context of materials that pose a fire risk.

Activation Energy

The minimum amount of energy required to start a chemical reaction, determining the rate at which the reaction proceeds.