What Is Automatic Call Distribution

question 54

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these

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Definitions:

T Cells

A type of white blood cell that plays a central role in the immune response by attacking infected or cancerous cells.

Nucleoside Reverse

Nucleoside Reverse is related to nucleoside reverse transcriptase inhibitors, which are antiviral drugs that inhibit reverse transcriptase, a viral DNA polymerase important for replication in viruses like HIV.

Antibody-Mediated

Pertaining to immune responses that involve antibodies targeting specific antigens to neutralize or destroy them.

Cell Activity

Refers to the various functions and processes that occur within cells, including energy production, protein synthesis, and cell division.