What Is Predictive Dialing

question 24

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these

Recognize the conceptual foundations of futures prices and their determinants, such as the role of spot prices and interest rates.

Explain the concept of basis and its convergence to zero at contract maturity.

Calculate and identify arbitrage opportunities in futures markets.

Understand the scale and components of the swap market within the derivatives market.

---

Definitions:

Culture Shock

A feeling of confusion, doubt, or nervousness caused by being in a place that is very different from what one is used to.

Contact Hypothesis

The more contact you have with someone who is different from you, the more positive regard you will have for that person.

Accommodation Theory

A communication theory that explains how individuals adjust their communication styles to bridge differences with others.