What Is Predictive Dialing

question 24

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these

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Definitions:

Shift Register

A shift register is a digital memory circuit used to store and shift its content in a specific direction, typically used in serial communication or data processing tasks.

Sequencer Instruction Mask

A technique or parameter used in programming sequencers to define which bits or pieces of data within a sequence are relevant for specific instructions or conditions.

Synchronously

Occurring at the same time, or operating in unison, often used to describe processes that are coordinated to happen together.