What Is Call Scripting

question 62

Multiple Choice

What is call scripting?

• A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B) A system that allows customers to use the web to find answers to their questions or solutions to their problems
• C) A system that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
• D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

---

Definitions:

General Ledger

A comprehensive set of accounts that records all the financial transactions of a business, showing the complete financial status and results of operations.

Primary Ledger

The main accounting record of a company that uses double-entry bookkeeping, which contains all the financial transactions.

General Ledger

A complete record of all financial transactions over the life of a company, organized by accounts.