What Is Call Scripting

question 62

Multiple Choice

What is call scripting?

• A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B) A system that allows customers to use the web to find answers to their questions or solutions to their problems
• C) A system that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
• D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Capital Account

An account recording the capital contributions of owners and investors, along with retained earnings and long-term debt.

Noncash Assets

Assets that are not in the form of cash or cash equivalents, such as property, plant, and equipment.

Share Income

Share Income describes the earnings attributed to shareholders from their investment in shares, typically expressed through dividends.

Partnership Terminated

The dissolution of a business partnership through the exit of one or more partners or by mutual agreement.