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Compare Operational CRM and Analytical CRM

question 71

Essay

Compare operational CRM and analytical CRM.


Definitions:

Unexpected Aversive Events

Events that are not anticipated and cause a negative emotional or physical reaction.

Helplessness

A psychological state in which an individual feels unable to control or escape from their situation, often leading to decreased motivation and depression.

Manic Phase

A period in bipolar disorder characterized by elevated mood, increased activity or energy levels, and often impaired judgment.

Bipolar Disorder

A psychological disorder marked by severe fluctuations in mood, encompassing intense highs (mania or hypomania) and significant lows (depression).

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