Speech Analytics Is Heavily Used in the Customer Service Department

question 69

True/False

Speech analytics is heavily used in the customer service department to help improve processes by identifying angry customers and routing them to the appropriate customer service representative.

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Definitions:

Institutionalized

Established in practice or custom, often referring to the longstanding establishment of an individual within a healthcare or correctional facility.

Social Breakdown Syndrome

A theoretical concept describing the decline of societal structures and norms leading to widespread disorganization and individual psychological distress.

Institutionalization

The process of placing individuals in an institution, such as a psychiatric hospital or prison, where their freedom is severely restricted.

Lobotomies

Surgical procedures that involve severing connections in the brain's prefrontal cortex, once used to treat mental disorders.