What Form of Processes Include Loan Processing for a Bank

question 18

Multiple Choice

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

• A)Customer-facing processes.
• B)Business-facing processes.
• C)Industry-specific customer-facing processes.
• D)All of these.

---

Definitions:

Total Quality Management

A management approach focused on continuous improvement of processes, products, and services, emphasizing quality control in every aspect of an organization's operations.

Forces

Influences or factors that cause changes within a system or process, potentially affecting outcomes.

Work

Mental or physical activity that has productive results.

Critical Thinking

The method of diligently and adeptly forming, utilizing, examining, combining, and assessing data to arrive at a solution or determination.