Pierce Bailey, a Sales Executive at a Mobile Service Company

question 3

Multiple Choice

Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis. What kind of knowledge is he documenting when he is feeding in customer contact information, responses of customers, and follow-up that needs to be done?

• A)tacit knowledge
• B)experiential knowledge
• C)explicit knowledge
• D)common knowledge

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Definitions:

Duress

A situation where a person is forced to perform an act against their will or face threats, violence, constraints, or other action upon their person or property, which is used as a means to compel their agreement or action.

Undue Influence

A situation where an individual is able to influence another person's decisions due to a special relationship, often leading to unfair advantages.

Ratification

The adoption or affirmance by a person of a prior act that did not bind him.

Mutual Mistake

A misunderstanding between all parties of a contract regarding the basic facts or terms of the contract, which can make the agreement voidable.