Which of the Following Is a Metric That Is Commonly

question 30

Multiple Choice

Which of the following is a metric that is commonly used in CRM?

• A)customer satisfaction index
• B)human capital return on investment
• C)turnover costs
• D)demand forecast accuracy

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Definitions:

Capitalism

An economic system characterized by private ownership of the means of production and the creation of goods or services for profit.

Inequality

The state of being unequal, particularly in terms of income, wealth, opportunities, and status among individuals or groups.

Hegemonic Masculinity

A concept describing the norms that dictate the dominant form of masculinity within a particular culture, often marginalized other masculinities and femininities.

Bourgeois

A term that describes the middle class, particularly those with capitalist interests and values, often contrasted with the proletariat in Marxist contexts.