The Use of Live Chats as a CRM Strategy in the Context

question 95

Multiple Choice

The use of live chats as a CRM strategy in the context of customer support will most likely result in ________.

• A)high employee turnover costs
• B)decreasing profitability
• C)considerable savings
• D)a decreasing retention rate

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Definitions:

Intense Focus

A high level of concentration and dedication towards a specific task or goal, often excluding all else.

Rest Pauses

Short breaks taken during periods of work or activity, intended to prevent fatigue and improve concentration and overall performance.

Information Technology

Utilizing computers and telecommunications devices to hold, access, send, and alter information.

Productivity Tools

Software or equipment designed to increase work efficiency or output, often by automating tasks or organizing information.