Answer the following.
Definitions:
Variability
Refers to the degree of inconsistency or difference in a set of elements or a process outcome, often measured to assess quality control or performance over time.
Empowerment
The process of giving individuals or groups more power and control over their lives or work, often leading to increased autonomy and participation in decision-making.
Individualized
Tailored or customized to meet the specific needs or preferences of an individual.
Zone of Tolerance
The range within which customers are willing to accept variations in service delivery and quality.
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