To Obtain Greater Flexibility and to Respond More Quickly to the Environment,organizations

question 44

Multiple Choice

To obtain greater flexibility and to respond more quickly to the environment,organizations are adopting

• A)technology-free structures.
• B)flat structures.
• C)the traditional bureaucratic approach to management.
• D)a TQM philosophy.
• E)tall structures.

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Definitions:

Manufacturing-Based Definition

A viewpoint defining quality primarily as adherence to specifications and reducing variances from manufacturing processes.

Degree of Excellence

A measure of how well a product, service, or process meets predetermined standards of quality and customer expectation.

Variability Control

A practice in quality management aiming to reduce or eliminate variation in processes or products to ensure consistency and reliability.

Service Quality

The degree to which a delivered service meets and fulfills the customer's expectations and requirements.