According to Warren Bennis

question 11

Multiple Choice

According to Warren Bennis:

• A) the leader inspires, while the manager controls.
• B) the leader orders, while the managers requests.
• C) the leader is charismatic, while the manager is a functionary bureaucrat.
• D) the leader is acclaimed, while the manager is appointed.
• E) the leader initiates, while the manager waits for directives.

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Definitions:

Self-Service Technology

Technology that enables customers to produce services independently without direct service employee involvement, enhancing convenience and speed for the consumer.

Perceived

Refers to how individuals interpret or understand something, often based on their sensations, thoughts, or experiences rather than objective reality.

Graduated

Pertains to having completed a course of study, typically in the context of completing a degree or educational level.

Ceremony

A formal event or occasion, typically one celebrating a particular achievement or anniversary.