Which of the Following Is a Measure of Customer Satisfaction

question 42

Multiple Choice

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

• A) Treatment of applicants
• B) Average years of experience or education of hires per job family
• C) Average days taken to fill open requisitions
• D) Ratio of acceptances to offers made
• E) Ratio of minority or women applicants to representation in local labor market

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Definitions:

Mathematical Functions

Predefined operators or procedures in programming that perform calculations or mathematical operations on data.

Cycling

The process of repeating a set of operations or events periodically. In mechanical and electronic systems, cycling refers to the continuous repetition of processes.

On/off Control

A basic form of control system that operates by simply turning a process or device on or off in response to conditions.