KTPO Telecom Wants to Implement an On-The-Job Training Program for Its

question 39

Multiple Choice

KTPO Telecom wants to implement an on-the-job training program for its sales staff who are unaware of the technical aspects of the firm's products.The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts.Although KTPO's IT team is well versed in various technologies,it is not well suited to handle a training program.However,the best IT trainers in the industry cost more than what KTPO can afford to spend on the training program.This scenario illustrates _____.

• A) simulation
• B) social support
• C) situational constraints
• D) psychological mindedness
• E) experiential conflicts

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Definitions:

Full Warranty

A comprehensive guarantee that covers the repair or replacement of any defect in a product within a specified period.

Magnuson-Moss Act

The Magnuson-Moss Act is a federal law aimed at protecting consumers from deceptive warranty practices, requiring warranties to be clear and comprehensive.

Defective Part

A component or piece of a larger item that has a flaw or imperfection, rendering it unfit for its intended use.

Implied Warranty

A legal guarantee that the goods being sold will be functional and meet certain standards of quality and reliability, even if not explicitly stated.