Pamela,the Manager of an Electronics Store in California,gives Her Staff

question 17

Multiple Choice

Pamela,the manager of an electronics store in California,gives her staff the authority to resolve customer complaints.She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances.Which of the following job design techniques does Pamela implement in her store?

• A) Job sharing
• B) Job extension
• C) Job rotation
• D) Job enrichment
• E) Job evaluation

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Definitions:

English Colonization

The process by which England established and expanded its colonies primarily in North America and the Caribbean from the late 16th to early 18th centuries.

Mayflower Compact

An early agreement established in 1620 by the Pilgrims aboard the Mayflower to form a crude government and submit to the majority's rule.

House of Burgesses

The first legislative assembly of elected representatives in North America, established in the Colony of Virginia in 1619.

Representative Government

A form of government in which citizens elect officials to create laws and policies on their behalf.