Which of the Following Is a Measure of Customer Satisfaction

question 24

Multiple Choice

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

• A) Anticipation of personnel needs
• B) Average years of experience/education of hires per job family
• C) Average days taken to fill open requisitions
• D) Ratio of acceptances to offers made
• E) Ratio of minority/women applicants to representation in local labor market

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Definitions:

Oral Stage

Freud's first psychosexual development stage, where an infant's pleasure centers are located in the mouth.

Chain-Smokes

The habit of smoking cigarettes successively, lighting each one from the stub of the last.

Fixation

In psychology, a persistent focus on an idea, emotion, or object, potentially hindering emotional development.

Psychosexual Stage

A concept in Freudian psychology that refers to different stages of child development, each characterized by a different focus of libido (sexual energy).