Which of the Following Is a Customer Satisfaction Measure That

question 69

Multiple Choice

Which of the following is a customer satisfaction measure that indicates the success of the training programs implemented by the HR department of an organization?

• A) Percentage of employees participating in training programs per job family
• B) Percentage of employees receiving tuition refunds
• C) Per capita (average) merit increases
• D) Training dollars per employee
• E) Quality of introduction/orientation programs

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Definitions:

Foundry

A workshop or factory for casting metal, where molten metal is poured into molds to create various shapes.

Manhole Covers

Heavy removable plates placed over the openings of manholes to prevent accidental falls into them and to block unauthorized access to the municipal services below.

Productivity

A measure of efficiency that calculates the amount of output produced per unit of input.

Service Sector

Refers to the segment of the economy that provides services rather than producing goods, including industries like retail, healthcare, and finance.