Which of the Following Is a Customer Satisfaction Measure of the Overall

question 103

Multiple Choice

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

• A) Ratio of personnel staff to employee population
• B) Percentage of employees receiving tuition refunds
• C) Per capita (average) merit increases
• D) Working relationship between organizations and HRM department
• E) Turnover rate

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Definitions:

Target Capital Structure

The mix of debt, equity, and other financing sources a company aims to hold to fund its operations and growth, optimized for its financial strategy and risk tolerance.

Debt-equity Mix

The ratio of a company's total debt to its equity, indicating the balance between debt and equity financing.