Which of the Following Is True of the Relationship Between

question 23

Multiple Choice

Which of the following is true of the relationship between training and development?

• A) Training is future oriented, while development is focused on improvement of current job.
• B) The use of work experience is high in training, but low in development.
• C) Participation in training is voluntary, but compulsory in development.
• D) The goal of training is preparation for the current job, while the goal of development is preparation for changes in the current job.
• E) Training is often an ongoing process while development tends to be short-term process.

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Definitions:

Zone of Tolerance

The zone of tolerance refers to the range within which customers are willing to accept variations in product or service delivery quality, influencing satisfaction and loyalty.

Desired Service

A specific assistance or function that consumers or clients seek to fulfill their needs.

Acceptable Service

A level of service that meets the basic requirements and expectations of customers, deemed satisfactory by the receiving party.

Zone of Tolerance

The range within which customers are willing to accept variations in service performance and still consider the service as meeting their expectations.