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Ken wants a new CD but does not want to buy it.He knows that he can download it for free but that it is illegal.Or he can buy just a few tracks online.Ken wants to steal the music but knows it is wrong.According to psychodynamic theory,Ken has a conflict between his ________ and ________.
Expectancy Disconfirmation Model
A consumer satisfaction framework that compares actual product or service performance against pre-consumption expectations.
Expectancy Confirmation Model
A psychological theory suggesting that people tend to seek, interpret, favor, and recall information that confirms their pre-existing beliefs and expectations.
Identity Negotiation
A social psychological process where individuals engage in establishing, maintaining, or revising their personal identity or social position within different contexts.
Middle-aged Man
An adult male who is in the middle stage of life, typically considered between the ages of approximately 45 and 65.
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