You Are a Manager in the Frozen Foods Department in a Supermarket

question 15

Multiple Choice

You are a manager in the frozen foods department in a supermarket. Every two weeks the frozen foods cases must be cleaned. This requires taking all the food out and washing the cases. You have three employees. However, since Chris does the best job, you usually select Chris to clean the cases. Chris has come to you and said, "Why do I always have to do the dirty work of cleaning the cases almost every two weeks? It's not fair that I have to clean the cases more often than the other two employees. This is not an equitable situation, so I'm complaining of unfair treatment." Which of the following steps of the complaint model should you take immediately after listening to Chris?

• A) Schedule time to get all the facts.
• B) Make a decision to get someone else to do it.
• C) Have the complainer recommend a solution.
• D) Develop and implement a plan.

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Definitions:

For Deposit Only

An endorsement on a check specifying that the check must be deposited into an account and not cashed.

Negotiation

The process in which two or more parties discuss an issue with the aim of reaching a mutually acceptable agreement.

Breach

A violation or infringement of a legal obligation, contract, or duty.

Transfer

The process of transferring something from one individual, location, or scenario to another.