You Are a Manager in a Retail Store

question 7

Multiple Choice

You are a manager in a retail store. The company policy is that employees should not work for longer than three hours without a 10-minute break or a 30-minute meal period. Employees are not to take breaks until told to do so by you. During the recent holiday season, you have not been giving employees their breaks. Donald comes to you and says, "Why do I have to work such long hours without a break? It's not fair. Yesterday I worked for five hours without a break." Which of the following steps of the complaint model should you take first?

• A) Schedule time to get all the facts.
• B) Make a decision to get someone else to do it.
• C) Develop a plan.
• D) Paraphrase the complaint.

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Definitions:

Writing Process

A methodological set of steps that writers follow to draft, revise, and complete written works, including prewriting, drafting, revising, editing, and publishing.

Mobile Devices

Portable electronic devices with computing capabilities, such as smartphones and tablets.

Phones

Devices used for voice communication over distances; nowadays often refers to mobile or smart devices with multiple functionalities besides calling.

Tablets

Portable computing devices featuring a touchscreen interface, designed for a blend of mobility and usability.